Shipping Policy

We deliver within South Africa with The Courier Guy. We do not currently ship outside South Africa.

Processing time

We aim to dispatch orders within 1 to 3 working days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on a weekend or public holiday are processed the next working day. If your order will take longer, for example because an item needs to be sourced, we will tell you by email or WhatsApp.

Delivery time

Once your order has shipped, delivery with The Courier Guy usually takes 3 to 5 business days to major centres and 5 to 8 business days to outlying and rural areas. These are estimates. Delays caused by weather, strikes, public holidays or the courier are outside our control, but we will help you follow up on any late parcel.

Delivery cost

Delivery is free on orders of R1,500 and above. Below that amount, the delivery fee is shown at checkout before you pay.

Tracking

When your order has been handed to the courier we send you a tracking number by email or WhatsApp so you can follow your parcel on The Courier Guy's tracking page.

Delivery addresses

Please check your delivery address and phone number at checkout. The courier will call or message you on delivery. If a parcel comes back to us because the address was incorrect or nobody was available to receive it, we will contact you to arrange re-delivery. The re-delivery fee is the courier's fee for that delivery, and we tell you the amount before we send the parcel out again.

What is in your parcel

Your wig is packed in WiglyHair packaging. Premium wigs and combos also include the install kit and any other items listed on their product page.

If we cannot deliver or fulfil your order

If an item turns out to be unavailable, or the courier cannot deliver to your address, we will tell you and you may choose a replacement or a full refund. We refund any payment you have made within 30 days. If your order has not been delivered within 30 days of your order date, you may cancel it and we will refund you in full.

Damaged or missing parcels

If your parcel arrives damaged, or is marked as delivered but you did not receive it, contact us as soon as possible, ideally within 3 working days, with your order number and, for damage, photos of the parcel and the wig. This time frame helps us claim from the courier. It does not limit your rights under the Consumer Protection Act, and we will replace or refund goods that were lost or damaged in transit.

Questions

Email info@WiglyHair.com or message us on WhatsApp.